I want to get an iphone just to spite bell. They are so clueless about customer support, they were actually just doing better when they ignored me.
Recently I got a 'courtesy' call from Bell Mobility just to see how I was enjoying their service and if I had any feedback. It went kinda like this, after a courteous introduction, explaining about how much Bell valued me as a customer:
Bell: We just wanted to call and say thank you for choosing Bell Mobility and is there anything we can do for your service?
Me: Well, you really sold me a messed up phone. I bought this expensive 6800 pocketpc phone from you, and it was a nightmare, crashing, bluetooth broken, dropped calls.
Bell: Oh my gosh, that's terrible! You should call tech support to have a look at that!
Me: funny you should mention that, I did. Then it went from a nightmare to all out horror show. Telling me you never heard of these problems (i guess google is blocked there), having me reset my phone, shipping me a new same old broken phone, etc. I just gave up, last entry in the ticket is me saying 'you win, I'm done repeating myself over and over, I just really want to use my phone.' In the course of trying to troubleshoot my own problems, I found a solution. I used information from sites on the internet and hacked it myself, replaced the firmware and fixed my own issues, even though you technically will no longer support my phone anymore on your network.
Bell: So is the phone working?
Me: O yeah, works great.
Bell: Well, thank you for choosing Bell, we appreciate your business.
Me: you got to be kidding me. . .
*click*
But herein lies the problem, how can I leave, I finally have my phone working better than ever? I have turn by turn GPS (no data connection needed, GPS is built into the device), touchflo interface, streams sirius, bluetooth works awesome, no reboots, no dropped calls . . . iphone has nothing on my custom built phone software. The 6800 is a great phone, and with it I can just treat Bell like they should be treated. Nothing but pipe, just give me my connection and leave me alone.
I know they want to sell me more services, like the ones I have already put on my phone, but if you can't keep my phone stable, let alone compete with the apps I can install myself, why bother at all?
3 comments:
But you can't use a GSM iPhone on Bell, since they're a CDMA carrier. That means you'd have to sign up with Rogers and have a three year ball and chain attached to you ;)
This is true, but its more about taking my money away from Bell and sending it to Rogers, like somehow my measly account will punish Bell if it's gone.
I won't leave, it's just trading one evil for another.
On a side note, I suspect by July-Aug this year Bell may have the ability to do an iPhone option. . . stay tuned.
Bell is offering me 3G now, but only on blackberry at the moment. If they offer me an iphone, I don't have a compelling reason to give up my phone.
Post a Comment